You can make a cancellation request by call us at 02 821 5950 from 9:30 AM to 6:30 PM every day or send us email for cancellation at [email protected]
You can use your discount coupon and cashback by entering it at checkout and clicking on “Apply”. Note that each order can only be applied with 1 coupon/voucher at a time. If you are having troubles using a discount coupon or cashback, please check if:
Refunds of cashback are possible if cancellations are made before the appointment schedule. Cashback or online payments will not be refunded if the appointment is a no show.
Please refer to “Refund & Cancellation Policy” or call us at 02 821 5950 from 9:30 AM to 6:30 PM every day and we will make sure your booking has been cancelled. You will get a full refund if you cancel 24 hours before the starting time of your treatment. You will receive your refund in your bank account between 30-45 working days. Please note that bookings cancelled after 24 hours before treatment are not eligible for refund.
You will receive your refund in your bank account between 15-30 working days depending on your bank company refund policy and your credit card billing cycle.
Timed or dated appointments and reservations:
GoWabi offers a 24 hours refund guarantee from the time of purchase of booking. If you want to cancel your appointment 24 hours before the appointment time, we will give you 100% refund to the original method of payment. Some shops might offer 12 hours or 6 hours cancellation policy, the specific cancellation policy is stated on your booking confirmation page. Please note that we are not able to refund any no-show appointments, for online payments and cashbacks. Please cancel your appointments in advance in order to receive your refund and your cashback to your account.
e-Vouchers and deal coupons:
GoWabi offers a 7-day refund policy for non flash sale service, which begins after your purchase. If you change your mind within the 7 days the e-Voucher or deal coupon was bought, we will give you 100% refund using your original method of payment. An e-Voucher or deal coupon cannot be refunded once it has been redeemed or past it’s 7-days refund policy. However, some partners might not accept any refunds, please read the terms & conditions on the partner page before purchasing.
After 7 days for non flash sale service: we offer cashbacks to the full value of the e-Voucher.
*Flash sale and Buy Now User Later services can not be requested for cancellation and refunds.
*Expired e-Vouchers can not be requested for cancellation and refunds.
GoWabi Gift Card:
GoWabi Gift Card offers a 7-day refund guarantee, which begins the day after purchase. If you change your mind within 7 days since the purchase has been made, we will give you a 100% refund using your original method of payment. The GoWabi Gift Card cannot be refunded once it has been redeemed. GoWabi Gift Cards are valid for 6 months from the date purchased and cannot be redeemed once the expiry date has passed.
After 7 days: we offer cashbacks to the full value of the GoWabi Gift Card.